VA Care Rated Higher In Customer Satisfaction Than Private Sector, Survey Finds

... The quality of care provided by the Department of Veterans Affairs health care system rated higher among patients than that provided by private health care facilities, according to the American Customer Satisfaction Index, the Washington Post reports. The telephone survey -- conducted in October 2005 by researchers at the University of Michigan National Quality Research Center, CFI Group and the Federal Consulting Group -- involved more than 200 veterans who received care at one of the 154 VA hospitals or 875 clinics nationwide... click link for more info. ...