QIOs Should No Longer Handle Medicare Beneficiary Complaints, IOM Report Says

... The responsibility for investigating complaints from Medicare beneficiaries should be shifted from Quality Improvement Organizations to a few national or regional contractors, the Institute of Medicine said in a report on Thursday, the Washington Post reports. CMS pays about $300 million annually to 53 private contractors to investigate beneficiary complaints, evaluate quality and work with physicians and hospitals to improve care... click link for more info. ...